Your program

Last updated .

Who we are

Your gym runs this app (built on Chalk) for your membership and your training. For any question or request about your information, ask us at the desk or reply to any email from us.

What we collect

Your name and contact details; your emergency contact; your membership, payments and invoices; class bookings and attendance; your training logs and the feedback you give; progress photos if you or your coach add them; the health and injury information you give us at sign-up, in a questionnaire or in a waiver; the Metrics you choose to enter; your messages and Community posts.

Why

To run the gym: your membership and payments, bookings, your safety in class, and writing and adjusting your training.

What other members see

Members can see who is booked into a class: your first name and last initial (or your nickname, if you chose to show it), your classes milestone badge and, on your birthday, a cake. Never your contact details, your payments or your date of birth.

Who helps us

• Stripe takes payments. Card and bank details are handled by Stripe; this app never stores them.
• Resend sends our emails.
• Our hosting and database providers store the app and its data.
• Anthropic provides the AI that helps coaches write training programs, meal plans and travel plans. It is an overseas company. It receives what a coach uses for your plan: your name, age and sex; your goals, training history and logs; the injuries, health notes and other notes your coach records about you; the answers you gave at sign-up or in a questionnaire, including anything you wrote in your own words; for a meal plan, your answers about food, allergies and anything medical; and any images a coach adds for it. It also sorts the comments you leave on exercises for your coach. It gets your Metrics weekly averages and your latest tested 1RMs only if you accept that on your Metrics tab — never your Metrics notes, never your payment details. A coach reviews the programs it drafts before you see them. The one exception: a new trial member can be given a ready-made template program automatically, and those templates are written without any member's information.
• If you first contacted us as an enquiry, our replies may be sent from the gym's Google email account.

Some of these providers, Anthropic included, may store or process information outside Australia.

How long we keep it

While you are a member, and afterwards for as long as the gym and the law need it.

Your choices

You can ask to see or correct your information, or delete your account under My profile (7 days to cancel; payment records stay, unnamed). You can stop sharing your Metrics with your coach's assistant at any time on your Metrics tab. You can turn the daily Metrics email reminder off any time on your Metrics tab. Marketing emails carry a link to stop them; messages inside the app stay in the app.

Security

We use access controls, encrypted connections and established providers. No system is completely secure; if a breach is likely to harm you, we will tell you as the law requires.

Complaints

Talk to us first. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. Australian privacy law (the Privacy Act 1988 and the Australian Privacy Principles) gives you these rights.